Can I offer less in rent or negotiate terms prior to applying?
We get this request a lot and it leads all parties into a vicious circle. We can’t present an offer to rent for less than the advertised price because we require an application to present to the owner for review. But the applicant wants an answer before applying and paying the application fee. This is a no-win situation for all, and it puts all parties in an awkward position. The first question from an owner is “Who are these people? …… How many pets? How many kids? Credit score? Income? Length of lease?” Without all the information in front of us and the owner, a decision cannot be made regarding offers for less rent.
Can I offer less in rent other than what is advertised?
Applicants can offer less in rent. However, this will be grounds for delay in processing your application and a simple cause for your application to be denied. An applicant can make giant income, have no pets, have an 800-credit score, etc.… BUT, if they offer less than the advertised price – they can be denied for that simple reason.
How do I apply for one of the homes you manage?
All application procedures start from our listings – look for the “APPLY HERE” button and begin the process. Find instructions on our Apply Online page. If you incur any issues or have any specific questions, please let us know.
How do you handle maintenance requests?
We ask that the residents submit all repair requests through their Tenant Portal for fastest response. Once a repair request is submitted, our Maintenance Department receives a notification. We have staff members in the office assigned to handle and be the point of contact for all maintenance issues. For any after hours or immediate service requests. This is meant for emergency calls only. Any non-emergency repair requests should be sent through the owner portal or phoned into the office during normal business hours.
How long will it take to get an answer on our application being submitted?
Our staff can usually respond in 1 – 3 business days depending on weekends and holidays. The applications are completed online and the information is available nearly immediately for review minus the rental and employment verification. Once the application is completed, a formal response will be communicated to the applicants – usually via email.
How much security deposit do you charge the resident?
Our process for determining the amount of a security deposit is based on what we receive back from our 3rd party application processor. If the application is “approved” then the security deposit is equal to one month’s rent. If the application is “approved with conditions” then we typically will ask for a larger security deposit either equal to one month and a half or two months.
What are your office hours?
We are open Monday to Friday from 10:00 AM to 4:00 PM.
What are your screening criteria?
Refer to our Resident Resource page as our full disclosure is posted there for review.
What happens if the resident does not pay their rent?
Rent is due on the first of the month and if payment has not been made by the 5th day of the month, we will assess a late penalty and an eviction notice will be posted to the front door of the home. Whether or not we eventually have to proceed with a formal eviction depends on the specific circumstances. It is usually financially better, for all involved, if a solution can be worked out. If the resident has experienced a one-time event which caused them a financial hardship, and we have had no previous problems with them, we will normally give them a chance to catch up, if there is reason to believe they can do so. If the resident has demonstrated an ongoing pattern of late payments, broken promises and/or evasiveness, eviction is usually the best course of action.
Each case is unique, and we make our decisions based on what is best for you and the property in the long run. We always proceed with the legal notices required for eviction regardless of any other factors. We will simply postpone the actual filing of the eviction if the resident is showing favorable effort toward resolution. Evictions in Texas are a simple legal matter as there is no way a resident can prevail in court if they have not paid rent, and the landlord has properly executed the notices and filing. Full evictions, when necessary, can usually be completed in five to six weeks. If the resident can fully catch up with rent and late fees during that process, an eviction can be halted at any time.
What is your pet policy?
Refer to our Pet Policy page as our full disclosure is posted there for review.
What ways can I pay rent?
Rent can be paid electronically via ACH (recommended), via mail, or in person. We encourage all our residents to pay electronically as this is the fastest, most accountable, and most reliable means to pay rent.
When is my rent due?
All rents are due to Greenville Property Management the 1st (first) of each month. Late fees posted starting midnight on the 5th (fifth) of each month. Our late fee policy is $35 or 5% of the month’s rent whichever is higher. In accordance with the lease agreement and the NC Rental Standards – all payments made to the property manager will be credited in the following ways:
1) Any payments made go to late fees, maintenance fees, or other administrative fees FIRST.
2) Any balances left after the fees are brought current can be applied to rent SECOND.
Additional Fees: In the efforts to collect rent, we are obligated to protect the owner and their best interests. If a resident is late paying rent with no response to our collection efforts via email and phone – notice will be posted to their front door. Once this occurs, the resident will be charged for that notice being posted.
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